Returns & Exchanges
At Himiway, we stand behind the quality of our e-bikes and accessories. If you are not completely satisfied with your purchase, you can initiate a return within 15 days of delivery for a full refund or exchange.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, ensuring all components, manuals, and batteries are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to the box and drop it off at an authorized carrier location to begin the transit process.
Inspection and Refund
Once our technicians inspect the returned product for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing